Syncing the time in the Google Authenticator app won't affect the time setting on your phone. You should find that your Authenticator codes work properly after this. Launch the app, tap the Menu button (three dots), and go to Settings > Time Correction for Codes > Sync now. Make sure your Google Authenticator app's time is synced correctly. This should ensure the time on your mobile device is correct and allow you to log in with the authenticator app codes. To synchronise the time and timezone on your device, go to the ‘Date and Time’ settings on your mobile device and reset (turn off and then on again) the automatic time setting. You can use this link to check if your mobile time is correct. If the time displayed on your mobile device is incorrect for the timezone your device is set to, then your authenticator app codes may not work when you try to login. What if my two-factor authentication codes won't allow me to log in? Yes, you can manage your two-factor authentication from by clicking on ‘Two Factor Authentication’ and disable (or enable) at any time. Can I turn two-factor authentication off if I change my mind? You can generate new backup codes at any time from, by clicking on ‘Two Factor Authentication’ and ‘View backup codes’. You should treat backup codes like passwords and store them securely in a password manager or something similar. Your backup codes are automatically generated when you first set up two-factor authentication. Follow the prompts to finish setting up Google Authenticator. If you have these backup codes, you can use one to sign in. Select the Authenticator app under Add more second steps to verify it's you, and tap the + Set up authenticator button. Here are some of the workarounds for logging into your accounts without Google Authenticator: Backup codes: Many services provide one-time backup codes for emergency sign-ins, in case you lose the device linked to the 2FA protocol. What are backup codes?īackup codes are one-time use codes that will enable you to gain access to your account when you don’t have access to your mobile device. Tap the Security tab on the top menu and select 2-Step Verification under 'Signing in to Google. If you don’t have access to your backup codes, and cannot access your account please contact our support team here. Once you gain access to your account you can disable your two-factor authentication from and set it up on a new device. ![]() If you lose your device you can use your backup codes to log in. ![]() These apps generate time-based codes that are only valid for a small period of time. You will need to access your authentication code from a mobile app like Authy or Google Authenticator. How does it work?Įach time you log into your Envato account you will need to enter your username and password plus an authentication code. The App then generates one-time passwords (OTP) at regular intervals, using the secret key as a seed. After setting up Google Authentication, you are assigned a backup key (secret key). When you have two-factor authentication on your account you will be asked to enter an authentication code in addition to your username and password when logging in. Once you have received the SMS, input your SMS Authentication Code into the field and click Submit. Two-factor authentication is an extra layer of security that helps to protect your Envato account.
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